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FAQ'S
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Do I need to be home for the installation?Nope! No need to be home. We'll take care of everything outside so you can relax.
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What do I need to get ready for the installation?Please don't lift a finger. We would just ask that you have the space cleared of anything you don't want included.
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Do I get to keep the products?No. The beauty of SPRUCE is that you don't have to store any items and you will enjoy a fresh look each season.
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What if my neighbor hires you as well?Don't worry, we will never install the same design elements in neighboring homes. Your block will just be that much more beautiful!
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What happens if something gets damaged?We understand that our designs are exposed to the elements & expect normal wear and tear.
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What if the fresh botanicals die?We carefully choose botanicals that will thrive in our climate & include simple care instructions. Our design team will email you with instructions should inclement weather be in the forecast. Zero-maintenance faux or dried botanicals are always an option as well.
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Can I request a specific element that I see & love on your website or Instagram?Absolutely. A few of our designs are one-of-a-kind, but please feel free to include your request when you check out. We will always try accomodate special requests, if possible.
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How long does the installation stay up?The design stays up for the approximate three month duration of the season. If you opted for the holiday add-on, we will install and/or take down at the appropriate time within the season.
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What if I need a specific installation date?We will always do our best to accomodate special requests, as our availability allows.
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Are your services limited to residential or can you spruce up my business as well?We love working with businesses & believe a spruced-up entry can have a very positive impact on your customers!
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Do you offer gift cards?Absolutely. SPRUCE packages make a wonderful gift!
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